FAQs
VAULT Crypto Hardware Wallet
VAULT Questions
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VAULT is extremely secure, like no other. Why ? VAULT is based on the worlds most secure mobile OS: Graphene OS Extreme. It has never been hacked remotely or physically; a fact other hardware cold wallets can not claim.
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VAULT is based on the worlds most secure mobile OS: Graphene OS Extreme ✚ Vault Intrusion Configuration ✚ Pixel 10 Series Phone ✚ Secure Encryption Chip
and has never been hacked remotely or physically; a fact other hardware wallets can not claim.
VAULT extreme security includes:
➤ Auto Lock ✚ Encryption
➤ WiFi + Bluetooth Isolation
➤ USB-C Isolation
➤ Intrusion Protection
➤ Hacking Protection
➤ Exploit Protection
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YES - You can install all your preferred crypto wallet and exchange apps like you can on a normal phone, only far more securely.
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YES - After we configure your VAULT ready to use, we install the Aurora App Store [spy-free] which gives you anonymous access to Play Store apps. You can download, update, and search for new apps like you would with the Play Store, only privately.
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YES - once we receive your online order + payment, we configure a new VAULT Pixel, purchased from a local authorized Australian supplier [no grey imports].
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YES - When we express post you the VUALT, we include a copy of the original purchase receipt for your two year warranty.
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NO - we no longer offer that service for multiple reasons. We only sell new VAULT devices, configured and ready to use, as per our website offering.
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NO - Unfortunately we no longer export to other countries due to the high level of orders we receive within Australia and due to the international banking, credit card fraud and freight logistic challenges.
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NO - We are a small local I.T. service provider, and as such all purchases are final. However, we may, at our discretion, offer an order cancellation and refund in special circumstances, though this is not typical.
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NO - We are a small local I.T. service provider, and as such all purchases are final.
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NO - we don’t offer a store front to view or collect your order, we include free Australia Express Post and provide the tracking link once your goods are dispatched.
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YES - Due to the large number of new users each month, we provide a VAULT User Guide to help onboard new users as quickly and easily as possible. We have also written specific Guides to help users with issues, which can be found via the menu, under Guides.
After reading our Guides, should you wish to learn more, or seek to customise Graphene OS further, we suggest visiting the Graphene OS Forum. There are hundreds of active users keen to share a wealth of information and answer your questions.
Additionally, paid clients are welcome to contact us for such things as a Warranty Claim.
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NO - We would typically not use a SIM card, but rather use your home wifi, or daily phone hotspot when an internet connection is needed to send / receive.
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If your app wont open or closes each time you try to open it, please visit our App Wont Open Guide.
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If you are having problems with charging your phone, or it will not start up normally, please visit our Trouble Charging or Starting Guide.
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If you have lost your password, please visit our Lost Password Guide for assistance.
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If you have wiped or factory reset your THREE CATS Pixel VAULT and wish to have it reconfigured to it’s original state, please read our Wiped Your Pixel Phone guide.
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NO - We are not a scam :] Please visit our Scam or Honest page where we detail how you can verify our credibility and why you can trust us.